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Elements and Performance Criteria

1. Contribute to pre-adoption processes
   • Contribute to the responsible promotion of greyhound transition to pet program via a range of channels
   • Contribute to maintenance of information about greyhound transition to pet program and information for new owners
   • Maintain accurate information about individual greyhounds available for adoption
   • Provide and respond to stakeholder queries relating to the greyhound transition to pet program according to organisational procedures
2. Match individual greyhounds to adoption applications
   • Collate and review adoption applications or requests from applicants
   • Communicate with applicants to clarify or confirm application information according to organisational procedures
   • Collate and review information on individual greyhounds from a range of available sources
   • Match individual greyhounds to specific adoption applications based on greyhound and adopter information
   • Advise applicants, explain reasons for matching outcome, and manage responses professionally
3. Carry out adoption handover
   • Meet new owners, provide information relevant to owning a greyhound, and respond to queries
   • Coordinate the introduction of greyhound to new owners according to organisational procedures
   • Facilitate introductions between the greyhound and existing pet dogs and/or other pets according to organisational procedures
   • Observe interaction between new owners, and other pets where relevant, and selected greyhound prior to finalising handover
   • Respond to unforeseen contingencies or issues during handover according to organisational procedures
4. Conduct post-adoption follow-up
   • Provide follow-up support to new owners during settling period according to organisational procedures
   • Respond professionally to situations relating to mismatches and problems with greyhounds
   • Refer adopters to other staff or resources according to needs of adopter and/or greyhound
   • Coordinate mismatches, returns and failed adoptions according to organisational procedures
   • Obtain and record feedback on the transition to pet program from stakeholders according to organisational procedures
5. Maintain accurate program records
   • Complete and file all records using organisation systems and formats
   • Collate stakeholder feedback and forward to relevant personnel to improve transition to pet program processes